Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 10 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on www.rockbroscycling.com receives the following guarantees:

• Full refund if you don’t receive your order;
• Full refund if your order does not arrive within the guaranteed time (45 days not including 2-5 day processing);

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

You can submit refund requests within:

• 14 calendar days after the order is delivered;
•  You can do it by sending a message on the Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Easy Returns

We stand behind everything we sell. You have the right to return your order within 14 calendar days starting from the day you have received your package.

These are the applicable conditions under which returns are accepted at www.rockbroscycling.com

• If your order arrives incomplete or certain items are missing.
• If you receive a product different from what was ordered.
• If any products arrive damaged or show defects.

Please Note: Returns due to ‘change of mind’ are not accepted.

The product must be in an unused condition and its original packaging with all its accessories and all packaged components. Shipping costs will be the responsibility of the customer.

We will refund the full cost of the merchandise if the return is a result of our error or a faulty product.

How to Return an Item

If you want to initiate a return, please complete the following steps:

• Please send us a photo of the products you’ve received with the return request to  care@rockbroscycling.com and we will guide you through the steps.
• Return the item to the provided address in response email within 14 calendar days and send us the tracking number after you ship the item.

Please do not send your purchase back to us unless we authorize you to do so.